Shipping Policies

The products presented on our website are not located in Brazil and are shipped directly from our suppliers located in the USA, Asia, Sweden and Germany.

The estimated average delivery time for products is 2 to 3 business weeks, and there may be variations in the time due to postal strikes, in addition to other factors beyond our control.

All purchases have a tracking code that will be sent to the customer's email within 5 business days, which can be tracked from the moment it leaves the country of origin until it arrives at your home.

Another important piece of information is that products arriving in Brazil undergo customs inspection in Curitiba and may be subject to taxation. If this occurs, the charge will be the responsibility of our company Fluzzia.

Delivery is always made by the Post Office, however, in some cases, such as the recipient being absent, regions with delivery restrictions, among other reasons, the Post Office may leave a notice to collect the products at the agency closest to the address provided.

Based on our experience, 85% of products are delivered within 20 days after posting.

If the order is for 2 or more products, they may be sent in separate shipments and a tracking code will be issued for each product.

Please be careful when filling in the delivery address to ensure that it is made within the established deadline. Please note that it cannot be changed after 24 hours of placing the order on the website, as the product is already separated for shipping within this period, and it will also not be possible to cancel the purchase after 24 hours.

As this is an international order, tracking information on the Post Office website may occur between 3 to 5 business days after the tracking code information.

The delivery address must be reviewed by the buyer before confirming the purchase, and if the product is returned due to an incorrect address or insufficient data, it will be the customer's sole responsibility. In the event of an unsuccessful delivery attempt by the Post Office, the product will be left at the agency for collection, but will not be returned to the sender abroad. After confirmation of resending, the delivery period will start to count from the date of this confirmation, which will be recorded in the order registration.

As this is an import service, each and every item of merchandise is subject to bureaucracy or customs taxes.

Fluzzia is responsible for any costs (fees, charges and taxes) added by the government. Customers who are taxed have 48 hours to contact the company, sending the completed document corresponding to the tax to the post office.

In case of reshipment, a new delivery period will apply. When making a purchase, the customer will be in agreement with the conditions and rules determined by Fluzzia.

If you have any questions regarding deadlines, our team will always be available through the website's customer service channels or by email: contato@fluzzia.com.br