Frequently Asked Questions
Is the site reliable?
Fluzzia Store works with one of the largest payment platforms in Brazil, Mercado Pago and Appmax. In addition, our website has SSL security (note the https:// in the address bar), which is mandatory by law for all online stores in Brazil, encrypts all transactions made on the website and guarantees the confidentiality of all information.
What are the types of shipping?
All shipping is international, we currently work with 2 types of shipping. Express shipping which has an average delivery time of 15 to 12 business days and standard shipping which has an average delivery time of 15 to 8 business days.
Why can products take up to 12 business days to arrive?
At Fluzzia, we believe that it is possible to provide quality products at competitive prices in the Brazilian market. That is why we work on an innovative model that guarantees the best products through international suppliers. Therefore, when a new order is placed in our store, we send the request to our suppliers and they ship it directly to your home.
Do all orders come with an international tracking code?
Yes. We always value transparency and the best shopping experience, which is why all products are shipped with internationally valid tracking codes.
When will I receive the tracking number after my purchase?
Our suppliers (industries that manufacture the products) ask for 2 to 7 business days to ship and provide the tracking number. If even after this period you have not received it, simply contact us by email, Whatsapp, Instagram or Facebook. We respond within a maximum of 24 hours.
My tracking code is not working, what do I do?
Generally, codes are only active 3 to 7 business days after the product is posted. Therefore, if you received the tracking code before this period, please wait up to 7 days. If the code does not locate any information even after this period, please contact us.
Is there a chance I won't receive the product? What happens if I don't receive it?
There is no chance that you will not receive the product purchased from our store. What may eventually happen is that you receive your order a little later than the estimated delivery date. However, we remind you that all orders come with an international tracking code so that you can track your order.
Since it is an international order, can I be taxed at Brazilian customs?
Decree Law 1804/80 on imports makes it clear that all Brazilians have the right to import products worth up to US$50.00 (US dollars) without any taxation, with only the ICA being applied. Most of our products are below this value, and do not generate any problems of this nature with Customs. If your product is taxed, please contact us so that we can assist you and try to minimize the tax charge. If the charge is unavoidable and no other means can avoid its payment, it will be entirely our responsibility. Are all products shipped internationally? Yes. We choose to work innovatively in the Brazilian market and for this reason we only work with international suppliers to offer our customers the best innovative products and great promotions.
Does Fluzzia have a physical store?
We do not have a physical store. Our company is exclusively virtual, only our administrative headquarters are in São Paulo.
What are the payment methods? Can I pay in installments?
Payment is made directly through our website through the MercadoPago or AppMax payment gateways. You can pay for your purchase with a bank slip or credit card, which is an option that allows payment in up to 12 installments. Bank slips do not allow payment in installments and the settlement period is up to 72 hours.
Does Fluzzia deliver to my city? Yes, we deliver nationwide.
If you have any further questions, please contact us through our customer service channels: E- mailcontato@fluzzia.com.br or via Whatsapp +55 (11) 91225-5761
Our team will be very happy to assist you!
Yours sincerely
Fluzzia Team .